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Core Unit
CPPREP5102
Manage agency operations
50 hours
Core Unit
Management Level
Unit Overview
This unit describes the skills and knowledge required to manage the day-to-day operations of a property agency, including team management, business systems, financial performance, and regulatory compliance. It focuses on strategic planning and operational excellence.
Learning Outcomes
- •Develop and implement operational plans and procedures
- •Manage team performance and professional development
- •Monitor financial performance and business metrics
- •Ensure ongoing regulatory compliance
- •Implement quality management and continuous improvement
Key Topics Covered
Team Management
- • Recruitment and onboarding
- • Performance management
- • Training and development
Business Systems
- • CRM and database management
- • Document management systems
- • Technology integration
Financial Management
- • Budget planning and control
- • Revenue and expense tracking
- • Financial reporting
Quality Assurance
- • Service standards
- • Client satisfaction monitoring
- • Continuous improvement processes
Assessment
This unit is typically assessed through:
- •Operational plan development and implementation
- •Team management scenarios and case studies
- •Business performance analysis reports