Policies & Procedures

The Student Handbook provides essential information for all CPP51122 students, including:

• Course structure and unit requirements
• Assessment submission processes and deadlines
• Student support services and contact information
• RTO responsibilities and student rights
• Deferral, withdrawal, and extension procedures
• Recognition of Prior Learning (RPL) pathways

Note: Each RTO providing CPP51122 maintains their own Student Handbook. You will receive a copy upon enrollment. Contact your chosen provider for specific details.

All CPP51122 providers must maintain a fair complaints and appeals process. Typical stages include:

1. Informal Resolution: Discuss concerns directly with your trainer or student liaison officer
2. Formal Complaint: Submit a written complaint to the RTO's complaints officer
3. Internal Review: Independent review by senior management within 10 business days
4. External Mediation: Escalation to an independent mediator if unresolved
5. Regulatory Authority: Contact ASQA if the RTO fails to follow procedures

All students have the right to lodge a complaint without fear of reprisal. Assessment results remain valid during the appeals process unless overturned.

Refund entitlements vary by provider. Common scenarios include:

Important: VET Student Loan recipients have different refund rules. Review your provider's specific refund policy before enrollment.

All CPP51122 students are expected to:

• Treat staff, trainers, and fellow students with respect
• Submit original work and properly cite all sources
• Maintain professional standards appropriate to the property industry
• Comply with workplace health and safety requirements
• Respect confidentiality and privacy obligations
• Follow RTO policies and procedures

Breaches of the Code of Conduct may result in warnings, suspension, or exclusion from the course.

Academic integrity is fundamental to VET qualifications. Prohibited conduct includes:

Penalties for academic misconduct range from re-submission requirements to course exclusion. All work is subject to plagiarism detection software.