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Student Resources & Support

Everything you need to succeed in your CPP51122 studies

Learning Materials

Course Modules

Access comprehensive learning materials covering all 12 units of competency. Each module includes:

  • Detailed study guides and workbooks
  • Real-world case studies
  • Interactive exercises and activities
  • Industry templates and resources

Video Tutorials & Webinars

Learn from industry experts through recorded and live sessions:

  • Unit introduction videos
  • Compliance and legislation updates
  • Role-play demonstrations
  • Monthly Q&A webinars

Assessment & Grading

Assessment Methods

CPP51122 uses competency-based assessment. You'll be assessed as either Competent or Not Yet Competent across various methods:

Written Tasks

Short answer questions, reports, and case study analysis

Practical Tasks

Role-plays, simulations, and real-world workplace tasks

Portfolio

Collection of work samples and evidence from your practice

Submission & Feedback

  • Turnaround: Most assessments are marked within 7-10 business days
  • Feedback: Detailed written feedback on all submissions
  • Resubmission: Two attempts per assessment included (additional attempts may incur fees)
  • Results: Access your results and transcripts through your student portal

Student Support Services

Trainer Support

Direct access to qualified trainers and assessors:

  • Email support (24-48 hour response)
  • Scheduled phone consultations
  • Live chat during business hours

Student Liaison

Dedicated support managers to help with:

  • Course planning and scheduling
  • Extension and deferral requests
  • Payment plans and financial support

Technical Support

Help with platform and technical issues:

  • LMS access and navigation
  • Submission troubleshooting
  • Video conferencing support

FAQ & Help Centre

Self-service resources available 24/7:

  • Searchable knowledge base
  • Video tutorials and guides
  • Student community forums

Policies & Procedures

Need More Information?

Explore our FAQ section or contact our support team

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