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Elective Unit
BSBLDR523
Lead and manage effective workplace relationships
60 hours
Elective Unit
Leadership & Management
Unit Overview
This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It covers developing and maintaining positive relationships, managing difficulties and resolving conflicts, and conducting difficult conversations.
Learning Outcomes
- •Build and maintain positive workplace relationships
- •Manage team dynamics and resolve workplace conflicts
- •Lead teams effectively in property agency settings
- •Conduct difficult conversations with professionalism
- •Develop strategies for stakeholder engagement
Key Topics Covered
Relationship Building
- • Trust and rapport development
- • Effective communication
- • Networking strategies
Team Leadership
- • Team motivation techniques
- • Performance management
- • Delegation strategies
Conflict Resolution
- • Identifying conflict sources
- • Mediation techniques
- • Resolution strategies
Difficult Conversations
- • Feedback delivery
- • Managing emotions
- • Constructive outcomes
Assessment
This unit is typically assessed through:
- •Role-play scenarios of workplace conflicts
- •Written reports on leadership strategies
- •Case study analysis of team management situations